Welcome to Mentor Support Services CIC
Supporting young people and young adults on the journey to independence.
We’re here to walk alongside you as you build your future.
Whether you need someone to talk to, support finding housing, developing life skills, or a safe place to grow—we’ve got your back.
What We Offer
- A dedicated personal mentor who truly listens and supports you
- Help building life skills, education pathways, wellbeing, and emotional resilience
- A safe, respectful, and inclusive environment
- Support and intervention if things go wrong or you feel unsafe
Practical support with housing, guidance, and personal development
Your Rights Matter
We are committed to ensuring every person we support feels:
✔ Treated with respect
✔ Safe and heard
✔ Involved in decisions about the support they receive
✔ Able to raise complaints or suggestions without fear
✔ Empowered to shape a support plan that works for them
If you need help, you can contact your mentor or any staff member at any time.
We will always listen and work with you to find the best possible outcome.
Safeguarding Comes First
Your welfare is our top priority.
We are fully committed to safeguarding children, young people, young adults, and vulnerable adults. We uphold and comply with:
- Children Act 1989/2004
Working Together to Safeguard Children (2018) statutory guidance
Our Safeguarding Principles
- The welfare of every individual is paramount
- All concerns are taken seriously and acted on
- We work closely with statutory agencies including safeguarding and law enforcement
All staff receive safeguarding training annually
Reporting Procedures
Any safeguarding concern will be:
- Reported to our Designated Safeguarding Lead (DSL)
- Recorded accurately and securely
- Escalated to MASH or Police when required
Supported with ongoing risk management and victim support
DSL Contact
Dele Adu
📞 +447570111152 (available for safeguarding reports and concerns)
Supporting Safety When a Child Goes Missing
A young person is considered missing when their location is unknown and there is concern for their safety.
Our Missing Child Procedures
- We attempt contact via phone, text, or social media
- Notify emergency contacts and the DSL
- Report to the police within 2 hours for high-risk cases
- Record all actions taken
Conduct a return interview and review the support plan
Raising Concerns and Complaints
We encourage open, fair, and transparent communication.
Complaints Process
- Informal Resolution → Speak to your mentor or staff member
- Formal Complaint → Submit in writing to the Service Manager
- Investigation → Acknowledged within 5 working days, resolved within 20 working days
- Appeal → Escalate to Human Resources or an external body if needed
Prevention Starts With Trust
We focus on:
- Building honest and trusting relationships
- Identifying personal triggers, risks, and vulnerabilities
Offering safe spaces with emotional support
Positive & Supportive Behaviour Management
We promote emotional regulation, healthy communication, and respectful relationships.
Data Protection & Confidentiality
Your privacy is protected.
We comply with the Data Protection Act 2018 and GDPR, ensuring personal data is handled:
🔒 Lawfully, fairly, and transparently
🔁 Kept accurate and up to date
🎯 Used only for agreed and specified support purposes
🗑 Stored only as long as necessary and securely protected
You also have the right to:
- Request access to your personal data
- Request correction or deletion where lawful
All staff are trained in confidentiality and data protection responsibilities.
Health & Safety
Data Protection & Confidentiality
We are committed to maintaining safe environments across all services.
We comply with the Health and Safety at Work Act 1974 and ensure:
- Regular risk assessments
- Clear fire safety, first aid, and emergency procedures
- Safe and suitable premises & supported housing
- Accurate recording and reporting of incidents or accidents
All staff and service users share responsibility for promoting safe and guided spaces.
Our Recruitment Standards
- Fair, open, and rigorous hiring process
- Enhanced DBS checks for all staff and volunteers
- Two written references required
- Verification of identity, qualifications, and experience
Ongoing Staff Development
- Induction and safeguarding training
- Regular supervision and performance reviews
- Whistleblowing procedures in place
Immediate action if safeguarding standards are not met
Meet our Expert
Zinzile Dele-Adu
Health Officer/ BSc Nursing | MSc Physician Associate Studies | Healthcare Professional
Sam Dele-Adu
Human Resources
Continuity of Care in Any Situation
We have systems to ensure you are supported—even in moments of disruption.
Our Service Continuity Plan
This plan activates in response to:
- Staff illness or resignation
- Safeguarding concerns or incidents
- IT/data breaches
- Environmental emergencies (fire, flood, etc.)
How We Respond
- Keep emergency contacts updated
- Activate backup mentors and safeguarding leads
- Notify young people and partners within 24 hours
- Secure data and provide access to key documents
- Conduct reviews and debriefs after incidents
This plan is reviewed annually and after every major incident to strengthen our approach.
You are not alone. We see you. We hear you. We support you.